Refund Policy

Payment and Service Delivery

At Opal and Ivory Events, all services are bespoke and tailored exclusively to each client. Payment is taken only after services have been fully delivered. By signing the contract and making payment, you confirm that the agreed service has been provided in full and to your satisfaction.

Waiver of Cancellation Rights

In accordance with the Consumer Contracts Regulations 2013, by signing the contract you waive your statutory right to cancel within 14 days, as the service is personalised and fully completed before payment is due.

Non-Refundable Payments

All payments are strictly non-refundable. Refunds will only be considered in the unlikely event that Opal and Ivory Events fails to provide the agreed service.

By signing the contract and proceeding with payment, you acknowledge and accept that:

Services are bespoke and personalised
Statutory cancellation rights are waived
Payment is confirmation that the service has been delivered and accepted
No refunds will be due once payment has been made